Warranty

Limited Warranty

Limited 1 yr Warranty “Original Owner”
Iris Dynamics Ltd. warrants, to the original owner, that its products are free from defects in materials and workmanship. Iris Dynamics will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Iris Dynamics and will be either new or refurbished to be functionally equivalent to new.

Exclusions
This warranty does not cover damage resulting from accident, unreasonable use, neglect, alterations, improper servicing, improper installation, connections with peripherals or other causes not arising out of defects in materials or workmanship. Any service or repair provided outside the scope of this limited warranty shall be at Iris Dynamics’s rates and terms in effect. Iris Dynamics is not responsible for costs or loss of revenue incurred due to downtime.

Advance Replacement (Warranty Items Only)
If an advance replacement for items under warranty is requested, the customer is required to provide a credit card to charge the full cost of the replacement item. Once the defective item is received by Iris Dynamics the credit card will be credited. Customer agrees to pay for all shipping and handling costs associated with replacement. If the replacement product is released in advance, and the defective item is not returned to Iris Dynamics within 10 business days, the customer agrees to pay for the replacement item plus shipping and handling in full at the current item price.

Unauthorized Repairs
Modifying, upgrading, or altering any Iris Dynamics product will void the warranty. The customer will not be compensated for repairs performed themselves.

Warranty Service
To obtain warranty repair service, you may return a damaged or defective product, freight-prepaid and insured, to Iris Dynamics. For all returned products, please follow the required RMA procedures.